Privacy Policy 


Article 1 - Definitions and Introduction 

Unravelau, referred to as “we”, “us” and “our”, respects your concerns about privacy and recognizes the importance of being transparent regarding the personal information we collect about you, the user of this website (the “Website”), referred to as “you”, “your” and “customer”. 

This Privacy Policy pertains to all personal information we collect in connection with our products and Service, referring to you accessing our Website for information, placing an order via our Website, engaging with us through social media platforms or when you contact us via email. 

We are responsible for the processing of this information. 

This Privacy Policy outlines the types of personal information we collect about you and explains how we may use that information, with whom we may share it and the rights you have regarding our use of that information. This Privacy Policy also describes the measures we take to protect the security of the personal information, how long we retain it and how you can contact us to exercise your rights. 

This Privacy Policy may be updated periodically to reflect changes in our personal information practices or relevant laws. These changes will be clearly stated on the Website and on the bottom of the Privacy Policy will be indicated when it was last updated. 

Article 2 - Company Identity 

The Website is operated by Unravelau and all products available on the Website are offered by Unravelau, a high-end fashion brand registered in The Netherlands with company number 70034842. Our registered address is De Steiger 113, 1351 AK Almere. Our e-mail address is info@unravelau.com and our VAT number is NL002289407B53. The contact person is Laura Meijering. 

Article 3 - Personal Data Collection 

The following paragraphs explain, for each situation, what personal data we collect directly from you (either voluntarily provided or through automated means) and what personal information may be collected (or we may receive) from other sources. 

At the time of collection, we will inform you whether the personal information is optional or mandatory for us to provide specific products or Service. If mandatory, we

might not be able to offer you the product or Service you requested if you choose not to share that information with us. 

Be aware that our products and Service are not targeted towards anybody that is not of age in their respective country of residence and we do not knowingly collect information from under-aged children. 

3.1 When you purchase our products or use our Service online 

The following personal data is necessary for us to provide you with certain services and execute our agreement: 

? For any type of purchase, we will collect your credit card numbers and other payment information. We will keep your shopping history (what you bought, when and where you bought it and how you paid for it) if we can relate the purchase to your order number. 

? If you make an online purchase, we will also collect your contact information including your name, billing and shipping address, e-mail address, telephone number. 

? If you purchase an item or ask us to deliver your purchase to someone else, we will collect the recipient’s name and postal address to send the item to the recipient. 

Article 4 - Use of Cookies 

We obtain certain information by automated means when you visit our Websites, such as through cookies. Cookies are small files with text information that are stored on your hard drive while you visit our Website. We need the cookies to identify and authorize you after your successful registration in the protected area, for the full duration of your visit. However, cookies also serve to track the preferences of Website visitors. This helps us to better customize our Website contents to your needs and to improve our offers for you. Cookies do not allow us to identify users. You may disable these cookies at any time in your browser’s system settings and delete existing cookies. If you opt not to accept cookies, however, you may not be able to benefit from the full features of our Website. 

We use three different types of cookies: 

? Session cookie (“ci_session”) to identify your browser session; 

? Cart cookie (“cart_uuid”) to store your cart information; this is a browser cookie that keeps your shopping cart information even when you close the browser; it is available until you completed the checkout or will automatically expire after 30 days and will be deleted 

? Policy cookie (“cookie_policy”) to hide the privacy pop-up; the cookie expires after 30 days and will be deleted from your hard drive.

? Analytics cookies (“cookie_ga”): we use google analytics to track the website traffic. 

We are also using the services of Google Analytics to better understand our users’ needs and to optimize this service and experience we offer. 

Our Websites may contain links to other websites or offer third party services applying their own privacy policies to the collection of other personal information. We strongly recommend you to read their privacy policies if you visit any of these websites or use any of these third party services. We are not responsible for the content of any website or third party service not affiliated with Unravelau. 

Article 5 - Use of personal information 

In this paragraph we explain what your personal information will be used for and how it will be processed. Be aware that multiple purposes can apply at the same time to the same personal information. 

5.1 To provide our products and Services 

In order to grant you the products and Services you requested, we will process the relevant personal information described under the previous sections. 

5.2 To communicate and interact with you 

If you have given us your consent through an appropriate mechanism such as ticking a box, managing technical settings or any other action indicating clearly your consent, we will use your contact information to send you offers, news and updates about our products, Services and events through our newsletter via e-mail. We will personalise and tailor these communications to your preferences and interests based on our legitimate interest to improve your customer experience as explained in the next section. 

You can choose at any time to unsubscribe from marketing e-mails by clicking on the unsubscribe link included in each e-mail (or by contacting us at info@unravelau.com). 

To fulfill our legal obligation we may use your personal information to contact you about changes to the Service we provide you (including, but not limited to, changes in this Privacy Policy or legally required information relating to your orders) or any other communications required by law. These emails or text messages do not require your consent and will not include any marketing or promotional content.

5.3 To improve our products and Service and personalise your experience with Unravelau 

We may use your personal information to offer you products and Services fitting your preferences, show advertisements and promotions tailored to you, and send you customized communication (if you have given your consent to marketing communication). 

If you do not disable the use of cookies while continuing your navigation on our Website, we may use the personal information collected to determine advertising effectiveness, for example that you have visited our Websites after clicking on Unravelau ads displayed by third party advertising companies (through analytics cookies) on certain websites you visit. 

We may finally use your personal information to conduct analytics and research based on our legitimate interest to understand our business, customers shopping patterns, trends and behaviors. 

5.4 To provide customer support 

We may process your personal information if you contact us via email (or we contact you). We will collect and process your personal information to perform our contractual obligations in relation with the products or Services you have requested and to provide you the best Service we can or to comply with our legal obligations. 

5.5 To identify and prevent fraud and other criminal activities 

We use some of the personal information we collect from you based on our legitimate interest or where necessary to comply with our legal obligations to prevent and detect fraud and other criminal activities. 

Article 6 - Sharing your personal information 

We never pass on, sell or swap your data for marketing purposes to third parties outside Unravelau. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods. 

6.1 Other reasons for sharing your personal information 

Only under the following circumstances will we disclose personal information about you: 

? if we are required to do so by law or legal process (such as court order), ? if law enforcement authorities request it,

? If we are under the impression that disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or suspected or actual illegal activity. 

Article 7 - Protecting your personal information 

We maintain appropriate administrative, technical safeguards to protect the personal information you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing. 

Article 8 - Retaining your personal information 

We keep the personal information we collect during check out for the duration of one year. After this period, your personal information will be filed for tax purposes only, which requires a retention period of seven years. If you have given us consent to use your email address for newsletters and promotion, that information will be stored until you unsubscribe from those services. Your email address will then be deleted from our database. 

Article 9 - Your rights 

At any time, you have the right for objection, insight, rectification, deletion or the restriction of the processing of your personal data, and to data portability. 

Article 10 - Changes to this Privacy Policy 

Changes and adjustments of this Privacy Policy underlie our discretion and will become effective immediately upon their posting on the Website. It is therefore the customer’s responsibility to review them regularly. If we make substantial changes to this policy, you can find them here in the Privacy Policy. The date at the top and bottom informs you when it last has been updated. 

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

Article 11 - Governing Law and Jurisdiction 

This Privacy Policy is governed and construed in accordance with the Dutch law. This choice of law is without prejudice to the protection that you enjoy under the mandatory law of the country of your residence. In the event of a dispute in relation to this Privacy

Policy, you can bring legal proceedings against us in the country where we are registered (The Netherlands) or the local courts in your country of residence. 

Article 12 - Contact Information 

12.1 Questions 

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, send us an e-mail at finance@unravelau.com. 

12.2 Complaints 

For complaints about the processing of your personal data please send an e-mail to Laura Meijering via finance@unravelau.com. 

To submit a complaint we kindly ask you to fill out this form

Last updated November 3rd Unravelau